CIETAC joins hands with Kailing Technology: building a new compliant and efficient digital benchmark for invoice issuance for individuals in international arbitration

In the field of global commercial arbitration, the China International Economic and Trade Arbitration Commission ("CIETAC") is a well-deserved "benchmark" institution—since its establishment in 1956 by decision of the Government Administration Council of the Central People's Government, its number of accepted cases, disputed amounts, and number of parties' nationalities have long ranked among the top international arbitration institutions, and its arbitral awards are widely recognized and enforced worldwide. In the 2021 and 2025 International Arbitration Surveys, both CIETAC and the CIETAC Arbitration Rules ranked among the top five most preferred globally, the first time a mainland Chinese arbitration institution has received this honor. Currently, CIETAC has established 16 branches domestically and overseas, providing convenient and efficient arbitration services to Chinese and foreign parties nearby.

However, along with the global expansion of business, CIETAC faces a dual invoicing challenge in the two major scenarios of "domestic labor service fee distribution + cross-border expense settlement": it distributes various labor remuneration of about RMB 200 million each year, involving more than 4,000 items and more than 4,000 person-times; at the same time, it handles settlement of more than a thousand cross-border arbitration fees, supporting multi-currency payments such as USD, EUR, and RMB. How can "efficient domestic and overseas invoicing and multi-jurisdiction tax compliance" be achieved on the premise of compliance? Kailing Technology uses a customized invoice issuance for individuals solution to build a "dual engine of efficiency and compliance" for CIETAC.

I. Case background: CIETAC's "dual invoicing dilemma" and compliance imperative

(1) Domestic labor fee scenario: the contradiction between scale and efficiency

According to Announcement No. 28 of 2018 of the State Taxation Administration, the Measures for the Administration of Pre-tax Deduction Vouchers for Enterprise Income Tax, labor remuneration paid by CIETAC must be supported by lawful tax invoices before it can be deducted pre-tax. However, labor remuneration payments are characterized by "large scale, high frequency, and scattered personnel": more than 4,000 matters and 4,000 person-times each year, with amounts per person ranging from 1,000 yuan to 1 million yuan, and payment frequency of monthly or quarterly. The traditional manual invoicing assistance model has three major pain points:

- High compliance risk:Natural persons are prone to information errors due to insufficient business-finance-tax knowledge, resulting in a low rate of obtaining compliant invoices and frequent "IOU accounting";

- Low operational efficiency:Manual verification of over 4,000 application forms, with single-invoice processing taking several days, and internal systems not connected to tax systems, causing lagged cross-departmental information synchronization;

- Poor user experience:Offline handling or online operations for individuals are complex, leading to frequent consultations with staff and high communication costs.

(II) Cross-Border Expense Scenarios: Challenges of Multi-Currency and Multi-Jurisdiction

CIETAC's cross-border arbitration fee settlement involves multiple currencies (USD, EUR, RMB, etc.) and multi-jurisdiction tax rules, and the traditional model further exposes three major problems:

- High complexity of cross-border payments and invoicing:Arbitration fees need to support multi-currency settlement, but traditional offline invoicing cannot automatically associate real-time exchange rates with cross-border tax types (such as zero VAT rate determination), and the manual processing error rate is as high as 18%, leading to frequent invoice return disputes;

- High compliance pressure across multiple jurisdictions:When overseas parties are involved, EU DAC7 information reporting and tax filing requirements in ASEAN and other regions must be met, but manual work makes it difficult to adapt to each country's rules in a timely manner. In 2023, cases where arbitration enforcement was delayed due to tax disputes accounted for 9%;

- Insufficient expense transparency and timeliness:The client requires real-time access to electronic bills for financial write-off, but offline invoicing takes 3-5 working days, the arbitration fee payment settlement cycle is long, and customer satisfaction urgently needs improvement.

As a leading arbitration institution in digital construction, CIETAC has built the CIETAC Smart Platform, which includes online case filing, smart hearings, and internal office work, and its financial receipts, reimbursements, and accounting are also completed through a comprehensive financial management system. To further unleash system efficiency and achieve integrated domestic and cross-border invoicing and automated tax compliance, CIETAC urgently needs an intelligent invoice issuance solution that can connect to tax authorities' electronic tax bureaus, cross-border tax platforms, and internal business systems. Kailing Technology's invoice issuance for individuals system has become the key to breaking the deadlock.

II. Customized solutions: How Kailing Technology solves the "dual challenge"

Kailing Technology deeply integrates the invoice issuance for individuals system into the "CIETAC Smart Platform App," customizing functions for the two major scenarios of "domestic labor fees + cross-border fees," realizing "full-process online operation, real-time data synchronization, and proactive risk prevention and control":

(1) Domestic scenario: minimalist operation, complete invoicing in 3 steps

To address the high operational threshold for individual users (such as arbitrators), the system optimizes the full-process experience. No additional app download is required; it can be completed solely within the CIETAC Smart Platform app:

- 1-minute registration and login:After new users enter the agency issuance system, they only need to fill inBasic information and password settings,andProceedFace scan authentication completes registration within 1 minute;Follow-upLog in with your ID number and the password for the invoice issuance system, read and agree to the Letter of Authorization (Invoice Issuance for Individuals), enter the verification code to access the system, with no need to resubmit documents.

- Batch invoicing efficiency:The system automatically syncs pending invoicing application forms. Users can select individual or batch items, and after clicking "Batch Invoicing," data is automatically pushed to the electronic tax bureau, avoiding manual entry errors; when there are many application forms, users can filter by "time range + expense category" to quickly locate target documents.

- Real-time progress tracking:Enter the "Historical Application List" to view the invoicing status of all documents (pending review/invoiced/red-flushing), and download electronic invoices and tax payment certificates with one click, achieving full self-service from "invoicing to invoice checking to invoice retrieval."

(II) Cross-Border Scenarios: Intelligent Adaptation, Overcoming Multi-Currency and Multi-Jurisdiction Challenges

In response to the particularity of cross-border expense settlement, the system adds three core capabilities:

- Automatic association of multiple currencies and exchange rates:The system connects to a real-time exchange rate interface to automatically match the exchange rate between the settlement currency (USD, EUR, RMB, etc.) and the invoicing currency, ensuring precise correspondence between "fund flow and invoice amount";

- Intelligent determination of cross-border tax types:Built-in cross-border tax rule library, automatically determining the applicability of cross-border tax types such as zero VAT rate, avoiding refund disputes caused by manual judgment errors;

- Automatic adaptation to multi-jurisdiction compliance:Supports EU DAC7 information reporting and tax filing formats for ASEAN and other regions; the system automatically extracts business data to generate compliant filing documents, meeting the tax compliance requirements of overseas parties.

(3) System integration: integrating into CIETAC's digital ecosystem

- Full-chain integration of internal systems:Deep integration with the CIETAC smart hearing system and comprehensive financial management system; pending invoicing data is automatically synchronized from the business system to the invoicing agency system, and after invoicing is completed, invoice information (including cross-border electronic invoices) is returned to the financial system, achieving a closed loop of "business-invoicing-accounting";

- Intelligent matching of cross-regional policies:Built-inVariousSaveCity+ A multi-jurisdiction tax policy and rule library automatically matches the tax rates and compliance requirements of the place where the business occurs; when branches or cross-border business expand later, functions can be reused simply by configuring permissions, reducing expansion costs.

III. Implementation results: both efficiency and compliance achieved, with comprehensive efficiency improvement in domestic and overseas scenarios

After the solution went live, CIETAC's "domestic labor fee invoicing + cross-border fee settlement" both achieved a qualitative leap, with the core results reflected in four dimensions:

(1) Business-finance-tax compliance: from "frequent risks" to "zero risk"

- The system automatically blocks "IOU booking" operations, matching China Golden Tax Phase IV penetrating regulatory rules. Compliant invoice coverage jumped from 5% to 78%, avoiding over 30 million yuan in tax penalty risks annually;

- In cross-border scenarios, multi-jurisdictional tax compliance is automatically adapted, the accuracy rate of EU DAC7 information reporting reaches 100%, and in 2024 the proportion of arbitration enforcement delay cases caused by tax disputes dropped to below 1%.

(II) Operational efficiency: from "manual errands" to "second-level invoicing"

- Domestic single-entity invoicing time is shortened from 7 days under the traditional manual model to within 3 minutes; batch invoicing supports processing 100+ application forms at a time, reducing labor costs by 65%, so finance teams no longer need to spend large amounts of energy on invoicing;

- In cross-border scenarios, invoicing timeliness is compressed from 3-5 offline working days to real-time online completion. Electronic invoices are pushed to the parties immediately after generation, the settlement cycle for arbitration fee payments is shortened by 50%, and customer satisfaction rises to above 95%.

(3) Cross-province and cross-region: from "policy barriers" to "one-click adaptation"

OvercomeInter-provincialAddressing tax policy differences and multi-jurisdiction rule challenges, it achieves "one face scan = automatic tax payment and invoicing + cross-border compliant filing," saving over RMB 12 million in agency invoicing operating costs during the pilot period in 3 provinces, and building a digital foundation for CIETAC's nationwide branches and cross-border business expansion.

IV. Kailing Invoice Issuance for Individuals product: core advantages seen from CIETAC practice

CIETAC's successful practice confirms the core advantages of Kailing Technology's invoice issuance for individuals product—"full scenario, full process, cross-region"—suitable for various enterprises with invoice issuance for individuals or cross-border invoicing needs:

1. Broad scenario coverage: "one-stop solution" for domestic and overseas needs

Whether it is an international arbitration institution such as CIETAC, orHousing rental, enterprises in industries such as healthcare, human resources, and logistics,All productsSupports goods/General invoice issuance for services, etc.、Leasing real estateAgency issuance、Construction servicesAgency issuance、Goods transportation servicesAgency issuance, it also has cross-border multi-currency settlement and multi-jurisdiction tax compliance capabilities, adapting to the needs of different scenarios.

2. Process automation: From "manual operation" to "intelligent drive"

Relying on AI+RPA technology, it realizes full-process automation of "face-scan authentication - intelligent tax calculation (including cross-border tax types) - batch invoicing - multi-currency tax payment - electronic invoice download":

- Tax payment supports WeChat/Alipay, UnionPay, bank withholding, and other methods;

- In the individual income tax processing step, automatically reminds the purchaser to complete withholding and remittance before the 15th of the following month, and data can be directly exported to the Natural Person Electronic Tax Bureau (withholding client).

3. Strong cross-domain capability: "intelligent penetration" of policy differences

Built-in tax policy rule library covering 31 provinces plus multiple jurisdictions, automatically matching tax rates and compliance requirements of the place where business occurs (e.g., EU DAC7, ASEAN tax filing), solving the challenges of "local invoicing" and "cross-border compliance" and ensuring compliance for enterprise business across all regions.

4. Low access cost: "lightweight integration" with existing systems

Supports multi-terminal embedding in App, mini-programs, official accounts, and enterprise proprietary systems (H5 embedding, API integration), without large-scale IT architecture renovation, and deployment can be completed in as fast as 2 weeks, reducing implementation costs.

5. Guaranteed service: full-cycle "dedicated companionship"

Provide "1-on-1 dedicated consultant + 7×24-hour technical support," covering full-cycle services such as system launch, tax bureau policy updates, and guidance for special scenarios, ensuring long-term stable system operation.

CIETAC's case proves that an excellent invoice issuance for individuals system can not only solve the surface problems of "difficult invoicing and low efficiency", but also become a core tool for enterprises to respond to tax supervision and reduce costs and increase efficiency. Against the backdrop of China Golden Tax Phase IV's "tax control by data", whether international arbitration institutions, listed companies, or small and medium-sized enterprises, all need to enhance business-finance-tax compliance capabilities through digital means.

Kailing TechnologyAs a pioneering service provider of invoice issuance for individuals systems，ProvidedInvoice issuance for individuals services cover multiple industries including arbitration, new energy, healthcare, human resources, and logistics. If your enterprise also faces the problems of low efficiency and high compliance risks in invoice issuance for individuals, consider choosing Kailing Technology——Driving compliance with technology, empowering efficiency with innovation, helping enterprises navigate the digital wave steadily and far.

ConsultationKailing Technology, tailor-made digital transformation solution for invoice issuance for individuals:https://www.kailingteck.com/h-col-126.html 。

Note: The images in this article are sourced from the official website of the China International Economic and Trade Arbitration Commission and system operation screenshots. The images are used solely for illustrative purposes in this article. Copyright belongs to the original content source. If there are any copyright issues or objections to the use of the images, please contact us promptly and we will handle it as soon as possible.

As a comprehensive business-finance-tax digitalization solution service provider, Kailing Technology provides business-finance-tax management digital transformation products and operational services for various government agencies, institutions, and large, medium, and small enterprises. The product line includes:

Sales contract management system, procurement contract management system, fully digitalized Leqi interface project, automatic output VAT invoicing system, invoice issuance for individualsSolutions for the agency invoicing system, employee expense control and reimbursement system, input VAT invoice management system, supply chain collaboration and reconciliation system, image AI OCR recognition system, automated financial bookkeeping system, electronic accounting archives system, and other businesses, comprehensively advancing the digitalization process across various fields.

If you have any business-finance-tax digital transformation needs, welcome to contact us. Beijing Kailing Technology will serve you wholeheartedly.