Tengda Jingke | Collaborative Office OA System O&M Support

Enterprise overview

Beijing Tengda Jingke Technology Development Co., Ltd. is an enterprise engaged in technology services and informatization construction, internally using a collaborative office OA system to carry daily office business such as approvals, processes, and document management. Informatization status: daily approvals and process circulation rely on the collaborative office OA system.

Business pain points

• The system carries daily invoicing and invoice management. Once a failure occurs, it directly affects business collections and financial settlement, while the enterprise has no dedicated operations and maintenance personnel internally. When interface rules on the tax bureau side are updated, there is a lack of ability to follow up, and problems are often discovered only when filing or invoicing fails
• Fault troubleshooting and version upgrades lack a fixed responsible party and time commitment. Tax policies and interface specifications change frequently, and the system requires continuous adaptation to remain usable

Solutions

• Establish fixed service windows and response mechanisms, covering daily inspections, health checks, fault response, and recovery
• Undertakes adaptation and upgrades for functional adjustments and tax bureau rule changes, with a clear responsible party and time commitment for issues
• Continuously monitor system operating status, detecting anomalies in advance rather than remediating afterward
• Ultimately ensuring the system runs stably during the service period, with no need for enterprises to allocate dedicated operations and maintenance personnel
• At the same time, past failures and handling processes are accumulated into a knowledge base, continuously shortening response times for similar issues