A certain leading internet food delivery platform | Massive flexible employment individual income tax connection and agency filing, compliance and efficiency improvement

Enterprise overview

The customer is a leading domestic internet food delivery platform enterprise whose business involves a massive number of flexible workers and needs to complete withholding and monthly filing of individual income tax for large-scale natural persons through multiple employment partners. As the platform's employment scale continues to expand, the enterprise has put forward higher requirements for automated, systematic, and compliant management of tax-related affairs. (Due to a signed confidentiality agreement, the customer name has been anonymized).

Business pain points

• Serving a large number of individual users and enterprise customers, with dense transaction volumes and small, scattered per-transaction amounts, invoicing requests may be initiated at any time. Standard products are designed for general scenarios, while customers' invoicing standards, document circulation rules and existing system data structures have their own characteristics; direct application leads to mismatched fields and unworkable processes. Personalized requirements are difficult to solve through configuration, and modifying existing business processes to accommodate general products instead raises overall costs and implementation risks. Manual transcription becomes a fixed consumption as business volume grows, and transcription itself is also a source of errors
• When data standards differ on the two sides, reconciliation requires manual item-by-item comparison, and problems often surface only at month-end. After the rollout of fully digitalized e-invoices, invoice acquisition, issuance, and archiving all need to link with business systems, and fragmented approaches are no longer sustainable.

Solutions

• Complete interface integration on both sides according to agreed fields; invoicing information is automatically passed in from the business system, invoices are automatically issued, and results are automatically returned; business documents correspond one-to-one with invoices, and manual transcription and backfilling are eliminated.
• Adaptation development according to the customer's actual business rules, so existing processes do not need to be changed to accommodate the system
• After integration, data on both sides is synchronized in real time, abnormalities trigger automatic alerts, and reconciliation and traceability no longer rely on manual work
• Ultimately embeds invoicing capabilities into existing business workflows, allowing users to complete all operations within a familiar interface
• And enabling both parties' data to have consistent standards and time points, so business analysis and reconciliation are both built on the same set of data