How to urge a supplier that has not issued invoices for a long time? Three effective ways to urge invoices
The reason invoice urging often does not work is usually not that the supplier is uncooperative, but that No one inside the company knows which payment to chase or who should chase it. So the first step is not to make phone calls, but to establish a ledger of pending invoices. With a handle in place, the three methods are applied in order: stipulate invoicing deadlines in contracts, link payment milestones to invoicing, and automatically remind the handler when overdue.
Method 1: Write the invoicing time limit into the contract
This is the lowest-cost and most easily overlooked item. The contract clearly states that "Party B shall issue a compliant VAT invoice within X working days after receiving payment," so there is a basis when urging for invoices, rather than relying on personal favors.
It can also be further agreed:If invoicing is overdue, Party A has the right to suspend subsequent payments. With this clause, chasing invoices changes from begging people to enforcing the contract.
Method 2: Payment milestones linked to invoicing
In installment payment contracts, set "receipt of the previous installment invoice" as a precondition for the next installment payment. This is the most effective method—Tie invoicing to what suppliers care about most (getting paid)。
Note that this only applies to installment payment scenarios. It cannot be used for contracts with one-time full prepayment, so it is even more important to strive for installments at the contract stage rather than full prepayment.
Method 3: Automatic overdue reminder to the handler
The first two are institutional design; this one is daily operation. The core is not the reminder itself, but Reminders are sent to the handler rather than finance。
The handler has direct business dealings with the supplier, so follow-up by the handler is much more effective than follow-up by finance. And finance often does not even know who the other party's contact person is.
Reminders should be specific to the document, amount, and number of overdue days, and escalate step by step: remind the handler after 15 days overdue, copy the department head after 30 days, and enter the finance priority list after 60 days.
Handling of invoices not received for more than one year
This part must be treated specially because it involves tax risks.Vouchers for corporate income tax pre-tax deduction need to be obtained before the end of the annual settlement and payment period, expenses for which invoices cannot be obtained for a long time may not be deductible before tax.
In practice, handling is divided into two steps: first, continue to urge, while assessing whether the supplier still exists and is capable of issuing invoices; second, for expenditures that truly cannot obtain invoices, prepare other materials that can prove the authenticity of the expenditure as required, or make tax adjustments during the annual settlement.
Whichever it is, it requires Written record of the processing and its basis, you cannot silently leave it hanging without handling it—if it is left unhandled, the risk will not disappear; it will only be exposed later.
Before-the-event prevention is more effective than post-event collection
All three collection methods are remedies. What truly reduces invoice return risk are three things done in advance:At the contract stage, agree on invoicing deadlines and consequences of breach, try to avoid full prepayment, and require the expected invoice return date and handler when approving payment。
Article 3 is especially important — it settles the question of “who is responsible for this invoice” at the moment of payment, rather than waiting until everyone shifts responsibility half a year later.
How is this scenario handled in Kailing Technology's expense control system?
Payment applications must include the expected invoice return date and handler. Overdue reminders are escalated at 15 days, 30 days, and 60 days to the handler, department head, and finance. The pending invoice return ledger can be viewed by both supplier and payment order dimensions, and supports partial write-off for invoice returns in installments. Invoices not returned for more than one year automatically enter a key list for centralized assessment and handling.
Learn about the Kailing Technology expense control and reimbursement system →
Common Questions
Link payment milestones to invoicing: pay the next installment only after receiving the previous period's invoice. This ties invoicing to what suppliers care about most: getting paid.
Handler. The handler has direct business dealings with the supplier, so follow-up is much more effective; finance often does not even know the other party's contact person.
Vouchers for corporate income tax pre-tax deduction must be obtained before the end of the annual settlement and payment period; long-term expenses without invoices may not be deductible before tax.
Prepare other materials proving the authenticity of the expenditure as required, or make tax adjustments during the annual settlement, and record the handling process and basis in writing.
